Xenserver tools install hangs

Posted on 07.06.2018 by Phebe
Installing the legacy XenServer Tools on a VM which already has the standard XenServer Tools installed. It's also a guide to install xentools for both Linux and Windows VMs. This video will demonstrate how to perform the installation of XenServer tools on a virtual machine running Windows.

After trying to reinstall the tools I found that the process would hang indefinitely preventing the problem from being resolved.

If Autoplay is enabled for the Virtual Machines CD drive, installation will be started automatically after a few moments. This document contains procedures on how to install the legacy XenServer Tools and procedures for switching between the standard and legacy XenServer Tools. Failure to do so may result in unbootable VMs.

You can click on this status message to install the latest version from the XenServer Tools ISO.

I have so far failed to find any Citrix KB articles to this effect but it will definitely save you a lot of problems. I have recently deployed a XenServer environment and was required to install the XenServer Tools on a virtual machine with Ubuntu install. This document also describes how to reinstall the standard XenServer Tools having previously uninstalled them.